Careers

CAREERS


QUALITY CONTROL ASSISTANT

Catbird is looking for a detail oriented person to join our Quality Control Team as a full time Quality Control Assistant!

Key Responsibilities:
  • Visually inspecting all jewelry produced in house to meet specifications and established standards
  • Collect and input quality information, including data entry and photo documentation
  • Communicate quality concerns and product information with QC Coordinator, Jewelers, Work Planner, Trainers and Merchandising
Our Ideal Candidate:
  • Must be extremely detail oriented and organized
  • Comfortable in a fast paced environment and works with a sense of urgency  to provide our customers with beautiful, sparkling jewelry that will bring them joy now through forever
  • Jewelry experience a plus
  • Excellent interpersonal and communication skills, ability to manage sensitive
  • information with discretion
  • Knowledge of G Suite, experience with Team Work Retail preferred

Please email resume and tell us about yourself - do not just send a resume. Make sure to write "QC Assistant" in the subject line of your email. No phone calls please.

Junior Merchandise Coordinator

We are looking for a full time Junior Merchandise Coordinator to join the team. The Jr. Merchandise Coordinator is responsible for receiving inventory (stock and samples) and providing administrative support to the Merchandising department.

Key Responsibilities:

  • Receiving, tagging, and maintaining inventory
  • Assisting with vendor communication, order tracking and invoicing; notifying departments of incoming receipts
  • Checking quality, quantity, and accuracy of incoming inventory
  • Maintaining back-end product catalogue
  • Assisting with new product launches: coordinating with Merchandising and Art department on shoots and web listing readiness
  • Performing routine checks on current inventory to ensure accurate stock levels. Compiling, organizing, and communicating inventory needs to Merchandising department
  • Assisting with Merchandising department reports
  • Ad hoc administrative tasks
Our Ideal Candidate:
  • Detail oriented and highly organized
  • Positive attitude
  • Strong interpersonal and communication skills
  • Proficiency in Microsoft Excel a big plus
  • Aptitude for learning new platforms, software, systems
  • Flexibility: this is a position that may require last-minute assistance of other departments, locations
  • 1 years’ work experience

Please email us and tell us about yourself - do not just send a resumé. Make sure to write "Junior Merchandise Coordinator" in the subject line of your email. No phone calls please.

Sales Associates - Part Time & Full Time

We are looking for full time and part time Sales Associates for one to five days per week, including weekends.   

Key Responsibilities: 

  • All aspects of customer service
  • Assisting managers to receive, price, display, clean, and maintain inventory throughout the store
  • Restocking merchandise on the floor
  • Retail experience required
  • Jewelry experience a plus

Looking for someone who understands that customer service is the MOST important thing. Someone who is nice, friendly, easy to get along with and has a good measure of common sense. 

Please email resume and tell us about yourself - do not just send a resume. Also, include your availability. Make sure to write "Part Time (or Full Time) Sales Associate" in the subject line of your email. No phone calls please.


In-Store Jeweler/Sales Associate

We are looking for an In-Store Jeweler/Sales Associate. The position will be split working Friday, Saturday and Sunday as an In-Store Jeweler in our Welding Annex with availability to work one to two weekdays in our Store as a Sales Associate.   

Key Responsibilities: 

  • Familiar with standard concepts, practices, and procedures within jewelry manufacturing and have the ability to use basic jewelry production techniques with semi precious and precious materials.
  • Maintains Catbird’s high quality standards and consistency despite fast paced environment and repetitiveness of work.
  • Consistently follows safety procedures
  • Demonstrates dexterity, excellent eye-hand coordination, pays attention to detail
  • Enjoys interacting with customers and all aspects of customer service
  • Assisting managers to receive, price, display, clean, and maintain inventory throughout the store
  • Restocking merchandise on the floor
  • Retail experience required

Looking for someone who understands that customer service is the MOST important thing. Someone who is nice, friendly, easy to get along with and has a good measure of common sense. 

Please email a cover letter with some information about yourself as well as a resumé and availability. Please put "In-Store Jeweler" in the subject line.


Production Jeweler Trainer

Catbird is looking for an experienced Production Jeweler Trainer to help our jewelers develop their skills and knowledge. Your goal as the Production Jeweler Trainer is to conduct training sessions, work with our staff of 20+ jewelers to meet and exceed quality and speed standards, and improve the skills of all personnel.

The ideal candidate should be a great communicator with the ability to effectively describe and demonstrate complicated and nuanced techniques to jewelers at different skill levels. You must be highly organized, proficient in time management, and possess excellent communication skills.

Key Responsibilities:

  • Collaborate with Assistant Manager of Training and Studio Operations Team to identify company training needs.
  • Schedule appropriate training sessions.
  • Lead group training and individual training sessions.
  • Plan and implement an effective training curriculum.
  • Document training summaries
  • Create training tools like videos, process and info sheets.
  • Train and guide new employees, including the adoption of PPE.
  • Develop monitoring systems to ensure that all employees are performing job responsibilities according to training and established standards.
  • Design and conduct specific trainings on individual products and broader skills

Our Ideal Candidate

  • Impressive communication and interpersonal skills.
  • A minimum of 3 year experience in jewelry production.
  • A minimum of 2 year experience teaching.
  • Excellent time management and organizational skills.
  • Proficient in MS Office software (Word, Excel) - including being comfortable working with data and manipulating it to draw actionable conclusions

Please email resume and tell us about yourself - do not just send a resume. Make sure to write "Jeweler Trainer" in the subject line of your email. No phone calls please.


E-Commerce Customer Service Associate

We are currently looking for a full-time Customer Service Associate in our E-commerce Department. This is a junior position on our team with plenty of room to grow! Starting hours are Monday - Friday, 9:30am - 6pm. Hours will change during our holiday season.

Key Responsibilities:

  • Provide exceptional and personalized service to customers via email, phone, social media channels, and live chat
  • Navigate order management systems to process orders and support customer relationships
  • Provide styling advice to customers with a strong knowledge of Catbird products
  • Brainstorm ways to create out-of-this-world customer experiences with your manager and team members
  • Help cultivate a warm and inviting culture in order to assist our customers


Our Ideal Candidate:

  • 1+ year(s) of experience in Customer Service (or similar field)
  • Maintains a positive attitude with an all-hands-on-deck team mentality
  • Detail-oriented in an awesome (possibly scary) way
  • Problem solving mastermind
  • Eager to learn and grow
  • Empathetic, genuine, honest, encouraging and kind
  • Experience with jewelry or luxury brands is a plus


Please email us and tell us about yourself - do not just send a resumé. Make sure to write "Customer Service Associate" in the subject line of your email. No phone calls please.


If you are interested in joining our team but don't see a position listed that you are suited for please email us! Please include a resumé and tell us a lot about yourself. 

Make sure to check back here and to follow us on Instagram (@catbirdnyc). We often post about positions there.